Tesco Clubcard advert branded ‘horrifying’ and ‘creepy’ online

Tesco's latest advertisement for its Clubcard scheme has been slammed online with viewers branding the campaign as 'creepy' and 'horrifying'.
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Tesco’s latest advertisement has been slammed online with viewers branding the campaign as ‘creepy’ and ‘horrifying’.

Promoting its Clubcard loyalty scheme, the supermarket’s ad sees a woman enjoy the benefits of saving money – maybe a little too much.

When the character realises the discounts she has bagged, a smile like that of a Snapchat filter appears across her face. Supposedly intended to emulate happiness, the superimposed face comes across as mildly terrifying.

Set to Snap’s ‘I’ve Got The Power’, the woman encounters people with the same face as she skips home. When she eventually sits down, even her dog bosses the same creepy smile.

https://www.youtube.com/watch?app=desktop&v=ueBup4U5iz8&feature=youtu.be


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The film has been the topic of many conversations online, with Twitter users likening the ad to a horror film.

“Who is responsible for the abject horror of the Tesco Clubcard ad? Show yourself, you monster,” David M Barnett (@davidmbarnett) tweeted.

https://twitter.com/davidmbarnett/status/1632140725616771074?s=20

Another person (@jennimcm69) posted: “@Tesco what are you doing to the nation? The Tesco #clubcard ad on tv tonight gave me the fear! It has me terrified to shop @Tesco now.”

The ad was also called “stuff of nightmares” by user Amber Wilkinson (@NinjaWorrier).

Tesco Clubcard advert branded ‘horrifying’ and ‘creepy’ online

Tesco's latest advertisement for its Clubcard scheme has been slammed online with viewers branding the campaign as 'creepy' and 'horrifying'.

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Tesco’s latest advertisement has been slammed online with viewers branding the campaign as ‘creepy’ and ‘horrifying’.

Promoting its Clubcard loyalty scheme, the supermarket’s ad sees a woman enjoy the benefits of saving money – maybe a little too much.

When the character realises the discounts she has bagged, a smile like that of a Snapchat filter appears across her face. Supposedly intended to emulate happiness, the superimposed face comes across as mildly terrifying.

Set to Snap’s ‘I’ve Got The Power’, the woman encounters people with the same face as she skips home. When she eventually sits down, even her dog bosses the same creepy smile.

https://www.youtube.com/watch?app=desktop&v=ueBup4U5iz8&feature=youtu.be


Subscribe to Marketing Beat for free

Sign up here to get the latest marketing news sent straight to your inbox each morning


The film has been the topic of many conversations online, with Twitter users likening the ad to a horror film.

“Who is responsible for the abject horror of the Tesco Clubcard ad? Show yourself, you monster,” David M Barnett (@davidmbarnett) tweeted.

https://twitter.com/davidmbarnett/status/1632140725616771074?s=20

Another person (@jennimcm69) posted: “@Tesco what are you doing to the nation? The Tesco #clubcard ad on tv tonight gave me the fear! It has me terrified to shop @Tesco now.”

The ad was also called “stuff of nightmares” by user Amber Wilkinson (@NinjaWorrier).

BrandsCreative and CampaignsNews

60 Comments. Leave new

  • Mike 4 years ago

    Strange and ridiculous

    Reply
  • Matthew Mayes 4 years ago

    Ouch… the agency of a much loved UK brand famous for its iconic line ‘Every Little Helps’ somehow thought it would be good for Tesco to tap into a nasty face meme associated with many things I desperately try and keep away from my twin girls engaging with on social media. The agency in question? BBH. They created some of the best ad campaigns I can remember – such as Levis 501s launderette and many others. So what went wrong? I can only quote Marshall McLuhan “The medium is the message”, as being as relevant today as it ever was.

    Reply
  • Dan 4 years ago

    Just the worst thing I have ever seen, its so bad, people get paid to make excrement like this, its embarrassing.

    Reply
  • J. Capper 3 years ago

    Absolutely awful. Who ever accepted this at Tesco needs to find a new job.

    Reply
  • Duncan Hewitt 4 years ago

    Sometimes, Tesco, any publicity is *not* good publicity. This is a shockingly bad campaign; tasteless, crass and cheap.

    Reply
  • Chris Matheson 4 years ago

    Terrible advert! Makes me cringe every time it comes on! Sums up the Tesco brand!

    Reply
  • John Walker 4 years ago

    This creepy advert just goes to show how the Tesco marketing advertising team is completely out of touch with their customers. They must be a bunch of school kids.

    Reply
  • Andy Canning 4 years ago

    Take it down, Tesco has failed to impress the general public, my first viewing of this advert was concerning for parents with young children.
    Why do graphic designers think they have the right to come up with such rubbish in an effort to different.

    Reply
  • LikeAStar1994 3 years ago

    Can the snowflakes not handle a bit of creepiness? You do know you can switch the channel over, right?

    The UK is absolutely pathetic.

    Reply
  • John 4 years ago

    Has given my grandson nightmares!

    Reply
  • Ga yun 4 years ago

    Have you seen the new horror film SMILE ? Maybe this is where Tesco got the idea for this advert from ? Scary

    Reply
  • A 4 years ago

    Try enountering this commercial with slightly delirious feverish state, like the one I am in right now. It was an absolute trip.

    Reply
  • Juliet Barrett 4 years ago

    I turn over when this advert comes on. Completely freaks me out.

    Reply
  • Anne walker 3 years ago

    The two new Tesco advertisements are terrible. Whoever made them must be crazy. I used to work at Tesco’s but these advertisements are just terrible.

    Reply
  • Ann Dove 4 years ago

    We are so horrified by this advert. It’s so scary, frightening and very disturbing. Please take it off now. Children see this! Why was this ever allowed to be broadcast in the first place. Yes it’s the stuff of nightmares. We are so shocked and angry.

    Reply
  • Lesley Robinson 4 years ago

    It’s a horrible advert and I truly hope no small child sees it as it would give them bad dreams. Take it off Tesco

    Reply
  • Gillian Towers 4 years ago

    Horrible creepy advert. Tesco failed badly with this one. I’m a Tesco fan but this actually puts me off

    Reply
  • B Cohen 4 years ago

    This advert is disturbing and horrifying. As soon as it appears I switch off or look away. Whoever thought this was a good idea needs to think again

    Reply
    • Sophia 4 years ago

      I do the same. It crawls my blood. I hate magnified faces etc

      Reply
  • Jane watts 3 years ago

    She is the most ugliest women I’ve seen looks like a girl called Debbie merrick

    Reply
  • laurie 4 years ago

    who thought this was a good idea?

    Reply
    • Fiona Shand 3 years ago

      Ian’t it horrible? I close my eyes asap when it comes on!

      Reply
  • Stuart Hunt 4 years ago

    Prefer her to tesco new advert with the person that does cinch adver

    Reply
  • A Marshall 4 years ago

    Oh Tesco! You’ve just spooked an entire nation and your next generation of customers.
    Huge advertising gaff.
    I can’t look at the tv when this advert comes on. It must freak children out.

    Reply
  • Jane Holdaway 4 years ago

    Shocking advert-don’t need Rylance either. Makes me reconsider shopping at Tesco.

    Reply
  • Norna Taylor 4 years ago

    Keeping well clear of Tesco!

    Reply
  • ben cogan 3 years ago

    i frickin hate this man, just seen it 9 months lateer , so scary my child died from shock was quite funny however sum laugh laugh Tesco well done

    Reply
  • June Moran 4 years ago

    Bloody awful advert – I’ve never commented anywhere about an advert before but I like Tesco and this advert is absolutely so crass it’s untrue

    Reply
  • Kaz 4 years ago

    Bloody horrible advert, it is so silly and will frighten any small child. Please bring back the other lady, she’s back.

    Reply
  • Diane 4 years ago

    This latest advert really is creepy and has put me off shopping in Tesco PLEASE take it down.

    Reply
  • Dave Ford 4 years ago

    This character looks like she is high on some illegal drugs!
    It may seem amusing but it doesn’t really put the right message across.

    Reply
  • Ruth Martin 4 years ago

    This is an awful add , I can’t watch it . I have to look away !

    Reply
    • Sophia 4 years ago

      me too. I look away fast, or change the channel asap

      Reply
  • Matt 2 years ago

    Tesco just don’t listen to their customers. The “I got the power” TV ad is equally scary and over used.

    Reply
  • Dee 4 years ago

    The latest tesco advert is scary Mar 2023 It’s not funny but disturbing. Why have creepy faces?

    Reply
  • Dave K 4 years ago

    Is it meant to be Stacey Solomon?

    Reply
  • Slm 4 years ago

    This advert is absolutely horrendous

    Reply
  • Lydia Sear 4 years ago

    The new ad is so creepy, I can’t bear to look at it when it comes on the tv. Whoever thought that was a good marketing idea?

    Reply
  • Ruth Martin 4 years ago

    This is an awful add , I can’t watch it . I have to look away ! It’s creepy.

    Reply
  • Colin 4 years ago

    This frightens me everything it is shown. Take it down please

    Reply
  • Ann 4 years ago

    I have to switch away from that creepy advert. I hate it

    Reply
  • Francesca Hopkins 4 years ago

    Who got paid to make an advert like this? Surely you have watched too many horror films! I thought I was watching smile. Do you actually discuss with your colleagues what you are making. I do t think it’s even funny tbh. Not impressed. Just have a look back at what you are making next time and I’m sure
    You too will think the same as us

    Reply
  • G brown 3 years ago

    Awful scary advert should be taken down ,Who is responsible and should be taken to task

    Reply
  • Barbara Seed 4 years ago

    Finding this new tesco advert for nectar card really scary and cannot bare to watch. Please stop using it, it is horrible

    Reply
  • Tina Coulson 4 years ago

    Can’t believe the Tesco advert, it’s really awful, horrifying and scared my Grandaughter, she’s 9.
    Why would anyone think this would make more people go to Tesco.

    Reply
    • EBERSON 3 years ago

      I’m disgusted with this new advert.

      Reply
  • Gav 4 years ago

    I LOVE this ad. Can’t stop watching it because it’s so weird. Gets my attention every time it comes on. It’s so bad it’s good. Well done Tesco. Better than all the other generic, forgettable borefests out there.

    Reply
  • AP 4 years ago

    Please scrap this creepy advert and bring back “she’s back”.

    Reply
  • Terry Bunce 3 years ago

    A quick edit using a standard yellow happy emoji over the face would fix this.

    Reply
  • Jason Chapman 4 years ago

    My child had a nightmare from this advert. I know talking about an ad some marketing people say is a good thing regardless of whether its positive or negative. However this is truly shocking, and in no way encourages people to shop at Tescos, quite the reverse. Who on earth sanctioned this abomination.

    Reply
  • Vivienne 4 years ago

    Absolutely scary advert, who on earth thought this was good advertising??

    Reply
  • Miss h 4 years ago

    I thought it was a bit scary at first but I’m used to it now
    Might see if I can get a mask made lol ????????????

    Reply
  • Peter 4 years ago

    I get the impression someone has been spending too much time using image manipulation on their phone and thought ‘Hey, wait a minute this is really fun….’ It’s not. It’s creepy. Drop it fast.

    Reply
  • Paul Thomas 3 years ago

    What the hell are you thinking? How can anyone think this creepy piece of rubbish is going to increase sales. Sack whoever come up with this and sack who ever sanctioned it.

    Reply
  • Chris Warner 4 years ago

    Too creepy. How on earth did this get past the Board? It has put me off, not encouraged me to sign up

    Reply
  • Paul Kilgallen 4 years ago

    Grotesque.absolutely grotesque. Puts me in mind of the similarly creepy E4 animation shown between programmes.

    Reply
  • Jim 4 years ago

    I’ve seen creepier things in the UK and this is creepy but not terrifying, They tried something new might of not worked but they need to try new things. You could try not watching TV and get out more.

    Reply
  • Peter Dobbing 4 years ago

    It is truly creepy and Ill thought out. Certainly shouldn’t be shown before the 9 o’clock watershed. Better to non it completely: suspect has not helped their profits in any way

    Reply
  • Lynn 3 years ago

    Surely, Tesco can put together a better advert, I can’t bear to look at this ad at all. It’s time Tesco take it off TV, it’s dreadful

    Reply
  • Gary 4 years ago

    Truly disturbing advert, really is the stuff of nightmares

    Reply

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